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Post by sj3fk3 on May 22, 2021 4:53:42 GMT -8
I mailed customer service, but I get redirected to this forum.. A bit strange if you ask me, because I suspect a faulty sensor, but here it goes: I just bought the AQI and the lightning detector both with seperate sunairplus2 boards. Lighting sensor works fine. The AQI sensor says "no".
Rest of the AQI board works fine, it's communicating solar and battery (also over radio).
I've tried to switch grove cables, I've tried both i2c sockets, hooking up the "mini pro plus" to Arduino gives:
>>>>>>>>>><<<<<<<<<
WeatherSense AQI
>>>>>>>>>><<<<<<<<<
Software Version:1
Unit ID:1
Turn On HM3301
HM330X init failed!!!
HM3301 Not Present
wakeState=4
Turn On HM3301
HM330X init failed!!!
HM3301 Not Present
HM330X read result failed!!!
HM3301 NO_ERROR
HM330X read result failed!!!
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Post by sj3fk3 on May 22, 2021 4:56:52 GMT -8
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Post by SDL on May 23, 2021 5:38:07 GMT -8
It's not strange at all. About 70% of "bad sensors" are wiring errors and we go through a set of steps to help the customer find the problem and fix it. This is the curse of dealing with a hobbiest / educational oriented business. We have to deal with the problems through the forum so other people can see the solutions and apply them. Otherwise, tech support is way too expensive.
Thank you so much for giving us a clear picture. The wiring looks perfect. Therefore, I think you do have a bad AQI Sensor.
Here is your RMA#. Please send in the AQI sensor so we can analyze the failure.
SwitchDoc Labs RMA# 052321-01 909 S Shelley Lake Lane Spokane Valley, WA 99037
Please PM us your shipping address and we will cross ship.
BP
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