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Post by feydan on Mar 10, 2019 11:57:19 GMT -8
I had the pump working about a week ago with SGS.py and then turned the system off. When I tried again today, the pump is no longer pumping even when the script says that the pump is on.
I did not change any of the wiring prior to trying. After seeing that it no longer works, I disconnected and reconnected all of the wires to/from the pump including the USB connection and the grove wires with no luck.
I also tried re-calibrating the water tank with no luck, though the script does print that the pump is on so that doesn't seem to be related.
Any suggestions?
i2cdetect -y 1 0 1 2 3 4 5 6 7 8 9 a b c d e f 00: -- -- -- -- -- -- -- -- -- -- -- -- -- 10: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- 20: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- 30: -- -- -- -- -- -- -- -- -- -- -- -- 3c -- -- -- 40: 40 -- -- -- -- -- -- -- 48 -- -- -- -- -- -- -- 50: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- 60: 60 -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- 70: -- -- -- -- -- -- -- --
---------------------- Plant / Sensor Counts ---------------------- Sensor Count: 1 Pump Count: 1
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Post by SDL on Mar 12, 2019 6:43:13 GMT -8
Feydan,
Can you plug the pump into your laptop to see if the pump or the control board is bad?
BP
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Post by feydan on Mar 12, 2019 13:44:47 GMT -8
Hi,
Yes, I just tried plugging the pump into my laptop and it is not pumping.
Dan
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Post by SDL on Mar 13, 2019 7:14:52 GMT -8
Definitely sounds like a bad pump. When and where did you buy your SmartGardenSystem so we can figure out Warranty status?
BP
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Post by feydan on Mar 14, 2019 13:17:52 GMT -8
I bought it February 20th 2019 it arrived February 23rd 2019.
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Post by SDL on Mar 14, 2019 15:19:45 GMT -8
Feydan,
Here is your RMA #. Send it to:
SwitchDoc Labs RMA#031419-01 909 S Shelley Lake Lane Spokane Valley, WA 99037
Please make sure to include your shipping address.
BP
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Post by feydan on Apr 14, 2019 15:20:39 GMT -8
Feydan, Here is your RMA #. Send it to: SwitchDoc Labs RMA#031419-01 909 S Shelley Lake Lane Spokane Valley, WA 99037 Please make sure to include your shipping address. BP I returned the pump, and it was delivered on April 1st. Have you sent a replacement?
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Post by SDL on Apr 14, 2019 16:00:32 GMT -8
We don't have you in our customer database. Did you buy it at Amazon?
That would explain it if you did.
Would you please PM us your shipping address and we will get it right now.
BP
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